Description

Summary: In this course, you will learn to support users running applications on the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity.

Audience: IT Pro
Available Offline: Yes
Subscription: 18 months

Course Type: Self-paced Course
Estimated Time of Completion: 12 Hours
Language: English

Description:
In this course, you will learn to support users running applications on the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to various applications running on Windows operating systems.

Course Objectives

At the end of the course, students will be able to:

• Examine how to use troubleshooting guidelines and tools to support users
• Identify and resolve installation issues
• Identify and resolve desktop management issues
• Identify and resolve file and folder issues
• Identify and resolve hardware issues
• Identify and resolve print issues
• Identify and resolve network connectivity issues

Technical Requirements

To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Macromedia Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.
For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:
• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Accessibility Requirements

The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled