Description

Summary: This online clinic prepares students who are currently providing end-user support in a Microsoft Windows® XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.

Audience: IT Pro
Available Offline: Yes
Subscription: 1 year

Course Type: Self-paced Course
Estimated Time of Completion: 6 Hours
Language: English

Description:
This online clinic prepares students who are currently providing end-user support in a Microsoft® Windows® XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.

Course Objectives

At the end of the course, students will be able to:

• Manage and Troubleshoot Access to Resources
• Configure and Troubleshoot Hardware Devices and Drivers
• Configure and Troubleshoot the Desktop and User Environments
• Troubleshoot Network Protocols and Services
• Configure and Troubleshoot Applications
• Resolve Issues Related to Usability
• Resolve Issues Related to Application Customization
• Configure and Troubleshoot Connectivity for Applications
• Configure Application Security

Technical Requirements

To view this course, you need:

• A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
• Microsoft® Windows® 2000 or higher
• Microsoft Internet Explorer 6.0 or higher
• Macromedia Flash 7.0 or higher (1MB disk space needed to install)
• Microsoft Windows Media Player 7.0 or higher
• Microsoft XML Core Services 3.0 or higher
• A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
• A sound card, and either speakers or headphones (for multi-media audio).
• Internet bandwidth of 56K or faster. Broadband internet access is recommended.
For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:
• Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Accessibility Requirements

The following software must be running on your computer in order to access this course with Screen Reader Software:

• Microsoft Internet Explorer 6.0 or higher
• Window-Eyes from GW Micro
• JAWS from Freedom Scientific
• MSAA enabled